Goods returned within 7 days of receipt can be exchanged or refunded. Goods returned after 7 but within 28 days of receipt, can be exchanged against other goods or a credit note will be issued. After 28 days of receipt no goods can be exchanged or refunded. Any goods to be refunded or exchanged must be returned with original packaging and receipt.This policy does not affect your statutory rights.
Your
Satisfaction Guaranteed
We are committed to seeing every purchase from JARDIN
DE FRANCE through to a happy conclusion. We do ask however
that you consider carefully before you buy. And if need
be contact us if you require further clarification on
an item and its operation or suitable uses. As a team
JARDIN DE FRANCE is able to draw upon a large pool of
experience and information to assist you in this decision.
If it Breaks
If an item purchased from this site fails under what
would be considered normal operation heres what to
do. Make contact with us describing the item where and when
you bought it, and what has happened you can do this
by email.
With your description we will have a better idea of
the situation and know how best to proceed.
Do I return it
Please wait until we ask you to return the faulty item
as this may not be necessary. First send us a picture
of the problem in this way we will analyse it better.
If it fails within the warranty period we may repair
or replace the item if you send it back to us; delivery
charge would be at your own expense.
Refund
We Refund or remplace the tools if any problem occur
within 14 days of purchase .We would refund the entire
value of your purchase if we confirm the real problem,
and if you ask us for that by e-mail or by mail providing
us a statement of the expense during this period.
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