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Your Satisfaction Guaranteed
We are committed to seeing every purchase from JARDIN DE FRANCE through to a happy conclusion. We do ask however that you consider carefully before you buy. And if need be contact us if you require further clarification on an item and its operation or suitable uses. As a team JARDIN DE FRANCE is able to draw upon a large pool of experience and information to assist you in this decision.
If it Breaks
If an item purchased from this site fails under what would be considered 'normal operation' here's what to do.
Make contact with us describing the item where and when you bought it, and what has happened you can do this by email.
With your description we will have a better idea of the situation and know how best to proceed.
Do I return it
Please wait until we ask you to return the faulty item as this may not be necessary. First send us a picture of the problem in this way we will analyse it better. If it fails within the warranty period we may repair or replace the item if you send it back to us; delivery charge would be at your own expense.
Refund
Goods returned within 7 days of receipt can be exchanged or refunded. Goods returned after 7 but within 28 days of receipt, can be exchanged against other goods or a credit note will be issued. After 28 days of receipt no goods can be exchanged or refunded. Any goods to be refunded or exchanged must be returned with original packaging and receipt.This policy does not affect your statutory rights.
Privacy policy
Your Privacy
Your privacy is of the highest importance to us and we will respect it as we would expect other to respect ours.
Your Information
Any personal information that is kept on record will not be shared with a third party. It will be kept confidential and within the confines of JARDIN DE FRANCE.
Term and conditions
Replacement Warranty
A one year replacement warranty from the time of sale applies to all mechanical faults on products purchased from this site.
Consumer Guarantee
All terms of sale are in accordance with the Consumer Guarantees Act and the Fair Trading Act.
Misleading Conduct
JARDIN DE FRANCE has a commitment to providing the customer with accurate information on all products.
If you are unsure of the appearance and or operation of a product listed on this site then it is the customers responsibility to seek clarification before purchase.
Safety
Customers must take responsibility for the safe use and storage of all products purchased from this site.
JARDIN DE FRANCE advises that the correct protective wear and safe working practices be adopted at all times.
It is the customers responsibility to seek specialist advice on safety, JARDIN DE FRANCE will not be held responsible for your safety and those in your care when using or storing products purchased from this site.
Right of Refusal
JARDIN DE FRANCE reserves the right to refuse the sale of products listed on this site if it believes the sale would be detrimental to itself or the customer.
Delivery
You should receive your items between 5 to 15 working days after the payment. Except when the office is close.
PLEASE NOTE THAT THE OFFICE WILL BE CLOSED FROM THE 23rd OF DECEMBER UNTIL THE 5th of MARCH 2012. THAT'S WHY ALL ORDERS AND E-MAILS WON'T BE TREATED DURING THIS PERIOD. THANKS FOR YOUR UNDERSTANDING.
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